E-commerce Brand — Australia
AutomateCo
An Australian e-commerce brand was manually processing orders, updating inventory across 4 platforms, and handling 200+ customer emails daily. Their ops team of 3 was working weekends just to keep up.
Year
2025
Timeline
5 weeks
Category
automation
Results
35
Hours saved per week
62%
Ticket deflection
-80%
Order processing time
$8,400
Monthly cost reduction
The challenge
What they needed.
Manual processes across Shopify, Amazon, eBay, and their own warehouse system. Every order required data entry in 3 different places. Customer support was copy-pasting the same responses to 70% of emails.
Our approach
What we built.
Built a self-hosted n8n automation system with 8 connected workflows: order sync across all 4 platforms, inventory updates, automated customer responses using a fine-tuned AI model, and a daily Slack digest summarizing everything. The AI agent handles tier-1 support with human escalation for complex issues.
Product
Tech stack
Built with.
“Our ops team went from working weekends to leaving at 5pm. The automation pays for itself every single week.”
Emma Roberts
Head of Operations, AutomateCo
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